Return & Refund Policy

Return & Refund Policy

At Navyoro, every order is prepared with care. Returns, replacements or refunds are considered when the product received is damaged, defective, incorrect, or materially different from what was ordered, subject to verification and applicable law.

Report an issue within 48 hours

Please contact Navyoro within 48 hours of delivery if your order arrives with an eligible issue. Include your order number, clear photos of the product and the outer/inner packaging, and a brief description of the problem.

Unboxing video — strongly recommended

We strongly recommend recording a clear, continuous unboxing video from before opening the parcel until the product is fully visible. An unboxing video provides concrete evidence of the parcel’s condition at the time of delivery and helps us resolve claims for damaged, defective, incorrect, or materially different items quickly and fairly.

Claims without adequate evidence may be difficult to verify and may be declined after review. An unboxing video is recommended evidence; this policy does not remove any rights that cannot lawfully be excluded.

What is not normally eligible

Unless required by applicable law, we do not normally accept returns or refunds for change of mind, personal preference, ordering the wrong size or colour, or other reasons unrelated to a defect, damage, incorrect item, or material difference from the order.

Do not send the item back without approval

Please do not return a product to any address before receiving return instructions from Navyoro. Unauthorised returns may not be accepted or processed.

Resolution

After reviewing the evidence and circumstances, an approved claim may be resolved through a replacement, refund, or another appropriate remedy depending on the case and applicable law. Where a refund is approved, processing timelines can also depend on the original payment provider or banking network.

Verification and misuse

Navyoro reserves the right to inspect submitted evidence, verify the claim, request additional information, and determine the appropriate resolution in accordance with this policy and applicable law. Fraudulent, manipulated, incomplete, or misleading claims may be rejected.

Nothing in this policy limits any rights available to customers under applicable consumer protection law.