Why we recommend an unboxing video
We strongly recommend recording a clear, continuous unboxing video from before opening the parcel until the product is fully visible. An unboxing video provides concrete evidence of the parcel’s condition at the time of delivery and helps us resolve claims for damaged, defective, incorrect, or materially different items quickly and fairly.
Claims without adequate evidence may be difficult to verify and may be declined after review. An unboxing video is recommended evidence; this policy does not remove any rights that cannot lawfully be excluded.
What is not normally eligible
Unless required by applicable law, we do not normally accept returns or refunds for change of mind, personal preference, ordering the wrong size or colour, or other reasons unrelated to a defect, damage, incorrect item, or material difference from the order.
Before returning anything
Please do not send a product back before receiving return instructions from Navyoro. After verification, an approved claim may be resolved through a replacement, refund, or another appropriate remedy depending on the circumstances and applicable law.
Verification
Navyoro reserves the right to inspect submitted evidence, verify the claim, request additional information, and determine the appropriate resolution in accordance with this policy and applicable law. Fraudulent, manipulated, incomplete, or misleading claims may be rejected.
Nothing in this policy limits any rights available to customers under applicable consumer protection law.
View the full Return & Refund Policy
